Return Policy

What can be returned?
All products are returnable IF the product is in the same condition as when purchased. This includes the product packaging.

When do items need to be returned by?
You must inform Connected Shopping Ltd of your intention to return goods no later than 7 days after your receipt of the goods. If a Return Authorization is issued, the goods must then be received by us within a further 7 days.

How do Customers return items?
Contact us via email or by phone to obtain a RETURN AUTHORIZATION

Where do items need to be returned to?
After obtaining a RETURN AUTHORIZATION, product can be returned to:
Putterfingers, Unit 7 Brunel Business Court, Brunel Way, Thetford, Norfolk, IP24 1HP

Shipping for Returns?
Customer is responsible for shipping charges for returns.

Credit for Returns?
Your payment will be refunded once the item is received, inspected and accepted back into stock.

Product Packing Materials?
The product’s packing material must be in same condition as when received.